Consulting Testimonials

“I wish to thank you for one of the best, well planned, focused training sessions I have had the pleasure to attend. We were so impressed with your very personable style and communication skills, we decided to have you continue to work with our OCAO Leadership Team in the future as we define and implement solutions to our challenges. Your depth and breadth of knowledge in organizational dynamics served us well.”

Sandra Manning, Director for Workforce Management
National Oceanic and Atmospheric Administration, NOAA

“Margaret McCraw’s written reports and verbal presentations demonstrated a high level of knowledge and understanding of the complicated dynamics impacting publicly funded behavioral healthcare providers as well as DMH. Her unique combination of experience and education in behavioral healthcare, organizational dynamics, managerial, human relations and business skills along with her strong communication skills, ability to understand the broad picture, as well as her enthusiasm for success of her clients make her a highly effective consultant. Her capability, integrity, reliability, motivation, innovative thinking and authenticity are qualities she embraces whole-heartedly.”

Steven Steury, M.D., Chief Medical Director
District of Columbia Department of Mental Health

“It is a pleasure and honor for me to recommend Ms. Margaret McCraw,  MBA, LCSW-C, Founder of Leadership Dynamics and Behavioral Healthcare Consulting to you. Margaret McCraw has provided consulting services to the Mental Hygiene Administration, Core Service Agencies and select mental health providers. This holistic approach enhanced the overall functioning of the organizations she evaluated. Margaret McCraw’s consultation has been invaluable to Mental Hygiene Administration and has greatly advanced our endeavors to provide cost effective quality care to Marylanders.”

Oscar Morgan, Director
Mental Hygiene Administration

“In each consultation, Margaret McCraw exceeded our expectations by providing our organizations with support and materials above and beyond our written Agreement. Her written reports and verbal presentations to organizations demonstrated a high level of knowledge and understanding of the complicated dynamics impacting each facility’s ability to manage a successful operation. Her unique combination of managerial, human relations and business skills along with her strong communication skills, ability to understand the broad picture as well as her enthusiasm for the success of her clients make her a highly effective consultant.”

Mildred Holmes Williams, Department Chief
Montgomery County Department of Health and Human Services

“Margaret coaches individuals in creating a strong and resilient workforce aligned with passion and purpose. Her guidance provides a clear, unique four step model, the Harmonic Matching Process, which can be used to create relationship goals and desires of all kinds, thus bringing synergy into the workplace. Individuals are better able to work together for the higher good of the organization. Margaret’s twenty-five years as a licensed psychotherapist and seasoned organizational consultant have taught her to blend behavioral principles with business logic and ageless wisdom. She draws on her entire life experience to address an extremely important and relevant topic that impacts each of us at home and at work.”

Brian Billick, Superbowl-Winning Coach
Baltimore Ravens

“Human relationships can be mysterious, even opaque, to the average person. Margaret McCraw has a rare ability to apply scientific insight to the thorny question of what works and what hurts in human interaction. Her work has been a great addition to our website.”

Brad Lemley, Editorial Director
DrWeil.com (quote printed with permission by Dr. Andrew Weil)

“I want to commend you on the excellent coaching you’ve provided to several of our up-and-coming executives. Since working with you, all have shown visible improvement in the key areas identified for development and each has attributed this growth to the coaching sessions with you. We have also appreciated your understanding of our organizational culture. Your deeper understanding of who we are as an organization and what is valued in our leaders has helped to ensure that each executive received feedback and support that was truly relevant for his or her success. We look forward to continuing our relationship with you.

Peter Emmons, President
Structural Group, Inc.

“Margaret McCraw delivered an exceptional keynote address. Her enthusiasm and passion for the topic was contagious for our attendees. Margaret McCraw’s ability to relate and interact with the audience is superb. Her speaking style is dynamic as she engaged the audience by using humor, story telling and personal disclosure. Margaret McCraw demonstrated how to use her four step model, the Harmonic Matching Process to align and engage all levels of the organization. In addition, her book, The Relationship Code, How to Engage People with Purpose and Passion, is a great reference guide for our entire organization, especially our leadership team.”

Patricia Cooper, VP of Clinical Operations
Quorum Health Resources QHR

“Our firm has worked closely with Margaret McCraw of Behavioral Healthcare Consulting and Leadership Dynamics Group as she provided services on numerous occasions to our clients. I have been extremely pleased with the quality, timeliness and thoroughness of her work, and her ability to communicate her findings in written reports. Margaret has positively impacted our clients with her:

• Extensive knowledge of behavioral healthcare programs;
• Sound and ethical clinical and administrative practices;
• Business and strategic planning initiatives;
• High level of organizational skills;
• Ability to take complex data about our systems and simplify it into a tangible and workable organizational plan;
• Commitment to success of others; and
• Strong verbal and written communication skills.”

Linas J. Grikis, Partner
McDermott Will and Emery
International Law Firm

“During a span of five years our organization has worked very closely with  Margaret McCraw of Behavioral Healthcare Consulting and Leadership Dynamics Group. McCraw provided executive coaching, quality improvement training and other organizational consulting services, which focused on creating high performance and accountability in all areas including financial as well as customer service. The executive leadership team has been extremely pleased with the quality, timeliness and thoroughness of her work, and her ability to communicate her findings in written reports. Margaret McCraw is results oriented. Her consistent and tireless efforts at coaching, training, team building and restructuring, the delivery of services has positively impacted Community Residences in measurable ways:

• Increase in revenue,
• Reduction in operating costs,
• Improved staff retention,
• Improved service delivery to clients,
• Reduction in legal expenses.

I highly recommend Margaret McCraw and her associates to you. I would be pleased to answer any questions you may have or to provide you with any additional information you may require.”

Dennis Manning, President and CEO
Community Residences, Inc.

“It is with great pleasure that I recommend Ms. Margaret McCraw,  MBA, LCSW-C, of Behavioral Healthcare Consulting to you. Margaret McCraw has assisted the Community Programs of Sheppard Pratt on Several Projects. Two consultations required evaluations of Psychiatric Programs and in one case, a lengthy restructuring and redesign of the existing program. I found Margaret McCraw to be very professional and competent. I would not hesitate to call her to do future work.”

Carol C. Morgan, Senior Administrator Community Programs
Shepard Pratt Health System

“In three, short months, Ms. Margaret McCraw, MBA, LCSW-C, reviewed our organization and submitted the most thorough, yet concise consulting evaluation report I have ever received. Her review was timely and thorough. She is bright, energetic, and willing to stick with you through an entire project. I have been pleased with this consulting experience as any in my career and would strongly encourage you to give favorable consideration to utilization of Behavioral Healthcare Consulting and Margaret McCraw.”

Rulon F. Stacey, Ph.D., FACHE President/Chief Executive Officer
University of Colorado Health System
(formerly Poudre Valley Health System)

“As I was driving  to work today I found myself reflecting on deep things. I was overcome with a sense of joy and warming in my heart and your presence & voice popped in my head! I just wanted to reach out and say HELLO! I’m thinking of you and hope you are so incredibly well! I miss speaking with you, but I am doing GREAT! And I am fantastic – completely at peace and thankful for so many wonderful people who have been or are in my life. I owe so much to you for how you helped me grow into a different and better person. I reflect on our conversations often and use it for grounding. Please know you have impacted my life so profoundly and I’m sure many others as well. Thank You!”

Laura Waltrup, Vice President Sales Operations
Structural Group International

“I have had the privilege of working with Ms. Margaret McCraw, MBA, LCSW-C, founder of the Leadership Dynamics Group and Behavioral Healthcare Consulting, on several occasions. The positive impact of the work done by Margaret McCraw and her associates, in my opinion, is due to: McCraw’s breadth of knowledge, including extensive knowledge of best clinical practices, sound administrative practices, strategic planning, financial management and the environments within which human services are provided; her ability to perceive people’s strengths and needs and to bring them together in pursuit of common goals; her integrity; her high level of organization; her high level of motivation; her commitment to effective and efficient use of resources; her highly developed communication skills; and her genuine love for humanity, a quality that I think of as orientation to others. In my opinion, Margaret McCraw exemplifies the mission of Behavioral Healthcare Consulting and Leadership Dynamics Group: to inspire, purposeful, passionate, joyous living.”

Craig S. Knoll, Executive Director/CEO
Cornerstone Montgomery Inc.
(formerly Threshold Services)

“Personally, Margaret McCraw is delightful to work with; she remained focused yet made the consultations interesting and thought provoking to all of us. She is innovative and creative in helping administrators think “out of the box” to enhance performance in programming and to develop a best practices model in our organization. The financial consultation proved to be as valuable as the assessment of clinical functions. I highly recommend her services to your organization.”

Helen C. Bergman, MSW Co-Founder and CEO
Community Connections

“It is a pleasure that I highly recommend Ms. Margaret McCraw MBA, LCSW-C, founder of the Leadership Dynamics Group and Behavioral Healthcare Consulting to you. Family Services Agency, Inc. contracted with McCraw and her staff to provide assessment and training services to our organization. Quality, cost effectiveness and revenue were greatly enhanced as a result of this consultation. I strongly encourage you to give favorable consideration to utilizing the services offered by Leadership Dynamics Group and Behavioral Healthcare Consulting. Margaret McCraw has the highest degree of integrity. She is extremely innovative, knowledgeable and personable in her commitment to provide superb training, consultation and management services.”

Thomas E. Harr, MLS, MBA, Executive Director
Family Services, Inc. Gaithersburg, MD
(formerly Family Services Agency, Inc.)

“Margaret McCraw’s ability to relate and interact with the audience is superb. She applies humor, story telling and personal disclosure to inspire her audience to take risks and make decisions that bring fulfillment. She has been repeatedly invited to speak at our training sessions due to the outstanding ratings on evaluations completed by our participants. I highly encourage you to engage Margaret McCraw in training opportunities. Her communication skills are excellent and she is a leader in her field.”

Mark Knight, MSW, Executive Director
Association for Ambulatory Behavioral Healthcare (AABH)

“Ms. Margaret McCraw, MBA, LCSW-C, introduced the entire staff to strategic planning with an understandable explanation of the process in which we would be engaging.  Her convincing reasons for the importance of a company strategic plan was heard and accepted by the entire organization. Her enthusiasm for the process was contagious. Margaret McCraw quickly engaged the entire staff, administrative, clinical and clerical. During the process, Margaret McCraw moved our staff toward our finished product by using a series of very focused and time–limited–exercises. At the end of our work with Margaret McCraw, the staff emerged with clear objectives and strategies and an excitement for beginning the work ahead.”

Lynn Davis, Executive Director
Carroll County Youth Service Bureau